Last updated: 21 May 2020
NIISQ’s partnerships with service providers are critical to ensuring the continuation of essential treatment, care and support for participants.
To assist you, information and advice for NIISQ attendant care and support service providers is provided below.
Preparing and planning
We are continuously reviewing our business continuity planning (BCP) and Work Health and Safety (WHS) procedures during this time and encourage providers to do the same. This includes reducing risk to our partners as they continue to provide essential treatment, care and support for NIISQ participants with minimal, if any, disruption.
We are ensuring participants are equipped with options should disruptions to receiving essential treatment, care and support occur. This includes helping participants and their families/care givers understand what the participant’s essential services are; how else can these services be provided to them if you were unable to fully meet this service need due to a COVID-19 impact; and when they should speak to their Support Planner about adjusting their support plans. Click here to access our information for participants.
If you consider it necessary to reduce the level of service you currently provide to a NIISQ participant to focus on only on essential service during this time, please discuss this the participant and their Support Planner, as appropriate.
We realise that, in some cases, for example in circumstances where service is delivered differently, clarification may be required about what is necessary and reasonable treatment, care and support.
Please contact us so we can assist you with any issues you may have.
We value the service you provide to NIISQ participants, and we value our partnership.
We encourage providers to continue to stay informed of the changing COVID-19 situation.
These key websites provide information on a range of COVID-19 related topics for the community, for providers, and for people who live with a disability. Please note information regarding self-isolation, should this be required.
The key websites include:
- Australian Government Department of Health
- Queensland Health
- Relevant state or territory health department for participants located outside Queensland
Staying up-to-date with the latest health advice will help you address your obligations to deliver services in a way that is safe for you and your colleagues, as well as for NIISQ participants.
Communication is key
The Queensland Government has information about contact tracing for COVID-19, please review this information if anyone in your organisation returns a positive COVID-19 result.
Where a NIISQ participant may have been at risk of being exposed to COVID-19, please advise them to contact Queensland Health on 13HEALTH (13 432 584) immediately and let us know as soon as possible.
Likewise, we will inform you as we become aware of any participant who is confirmed as COVID-19 positive, or who may have come in close contact with someone who is COVID-19 positive.
Also, we will notify you as soon as possible should a participant decide to change the level of service you provide, as a precautionary measure.
We would appreciate your prompt advice if you:
- become aware of participant’s confirmed COVID-19 infection, or if a participant is issued a self-isolation directive
- become aware of a worker’s confirmed COVID-19 infection, or if a worker is issued a self-isolation directive (e.g. by Queensland Health due to close contact with a confirmed case of COVID-19)
- expect significant delays in the provision of services or supports to participants
- expect a significant shortfall in available workers to provide services to participants
- decide to suspend or stop the provision of services to participants
- decide you are not able to accept, on a temporary or permanent basis, any new NIISQ participants
- experience significant impacts on your workforce, or any other matter, which may risk continuing of participant service and/or supports.
Please contact us via firstname.lastname@example.org or (07) 3837 9301.
We also appreciate you keeping your NIISQ participants informed of any expected change in your ability to meet service or support needs.
The following websites provide detailed information and facts about COVID-19:
- Australian Government Department of Health
- Queensland Government’s Unite Against COVID-19
- Disability Information Helpline easy-read resources for people with disability
- Queensland Government information for service providers, workers and volunteers