Information for participants (COVID-19)

Last updated: January 2022

Remember, if you have any questions, please talk to your GP. They will have the best information for you.

We are available Monday to Friday 8.30am – 5.00pm and your Support Planner can be reached on their usual phone number and email address.

Are your contact details up to date?

To ensure we can keep in touch during this time, please let your Support Planner know if your contact details or the contact details of your support network change. If you have recently updated your contact details with us , thank you, we don’t need you to provide this information to us again.

COVID-Ready: People with disability

(This information has been shared from Queensland Health –  COVID-Ready: People with disability | Health and wellbeing | Queensland Government (

Get the facts

Help for communicating in a hospital or healthcare setting

  • Read about Julian’s Key, a patient/carer-controlled tool designed to improve communication and empower people with disability, their families and carers to be more involved in their healthcare.

Resources for getting ready

Get COVID-Ready kit

  • Queensland’s borders are open, so now’s the time to prepare your Get COVID-Ready kit.
  • If you test positive to COVID-19 (you have COVID-19) and need to isolate, it may be too late to get the essentials in order. Be prepared and do what you can now.

Your kit should include:

    • a thermometer
    • pain relief
    • your regular medications
    • a plan for who can look after your children, pets, or people in your care only if you have to go to hospital
    • face masks, hand sanitiser and gloves
    • a plan for how you’ll get food and essentials for two weeks such as frozen meals, long life milk, and supplies and food for your pets. If possible, arrange a friend or family member who doesn’t live with you to shop for you and leave it at your door
    • phone numbers for people you can call if you need help
    • stay-at-home activities to keep you entertained
    • a COVID Care Plan in case you get COVID-19. You can give it to your health worker or doctor if you need to go to hospital.
  • Print out a copy (PDF, 510 KB) to put on your fridge.

COVID care plan

If you live in supported accommodation for people with a disability, you won’t need to complete a COVID Care Plan. Your support workers already have the right information on hand.

The COVID Care Plan includes important information about you, your health and people in your household. You can share it with:

  • your doctor
  • other health workers
  • hospital staff
  • a friend or family member.


In an emergency always call 000. If you have questions or want to discuss your personal COVID-19 needs, you can contact:

  • Your GP
  • Speak to your providers about if services will change and how they might change for you
  • 134 COVID (134 268)
  • the Disability Information Helpline on 1800 643 787
  • Queensland Health on 13 HEALTH (13 43 25) – for health-related advice, questions and support.

We hope the frequently asked questions (FAQs) below help to provide you with more information about managing your treatment, care and support services.