Information for participants – Coronavirus (COVID-19)

Last updated: 16 April 2020

Our aim is that the treatment, care and support for participants continues to be provided with no, or minimal, disruption.

We understand that this is an uncertain and challenging time for everyone as we navigate the changes occurring in our community due to Coronavirus (COVID-19).

We encourage participants, and their families, to please talk with your Support Planner about any concerns regarding continuity of treatment, care, and support.

We are available Monday to Friday 8.30am – 5.00pm and your Support Planner can be reached on their usual phone number and email address.

We recognise that every participant’s situation is different. We may not be able to answer all of your questions, but we will provide you with the best guidance and support we can, and follow up anything we can’t answer.

Are your contact details up to date?

To ensure we can keep in touch during this time, please let your Support Planner know if your contact details or the contact details of your support network change.
If you have recently updated your contact details with us , thank you, we don’t need you to provide this information to us again.

The following websites provide detailed information and facts about COVID-19:

We hope the below frequently asked questions (FAQs) also help to provide you with more information about managing your treatment, care and support services.