Last updated: 16 April 2020
Our aim is that the treatment, care and support for participants continues to be provided with no, or minimal, disruption.
We understand that this is an uncertain and challenging time for everyone as we navigate the changes occurring in our community due to Coronavirus (COVID-19).
We encourage participants, and their families, to please talk with your Support Planner about any concerns regarding continuity of treatment, care, and support.
We are available Monday to Friday 8.30am – 5.00pm and your Support Planner can be reached on their usual phone number and email address.
We recognise that every participant’s situation is different. We may not be able to answer all of your questions, but we will provide you with the best guidance and support we can, and follow up anything we can’t answer.
Are your contact details up to date?
To ensure we can keep in touch during this time, please let your Support Planner know if your contact details or the contact details of your support network change.
If you have recently updated your contact details with us , thank you, we don’t need you to provide this information to us again.
The following websites provide detailed information and facts about COVID-19:
- Queensland Health
- Australian Government Department of Health
- Queensland Government’s Unite Against COVID-19
- Disability Information Helpline easy-read resources for people with disability
We hope the below frequently asked questions (FAQs) also help to provide you with more information about managing your treatment, care and support services.
Where can I find easy to understand information about Coronavirus?
I am not feeling well / my family member hasn’t been feeling well. What should I do?
Is NIISQ going to still be ‘open’ while this is happening?
What do the social distancing and hygiene requirements mean for me?
My support worker did not show up today when I expected them. What should I do?
I have been in contact with someone who has tested positive for Coronavirus (COVID-19). What should I do?
What happens if I, or someone in my household, is required to self-isolate?
Should I order more medication and other consumables in case I need to self-isolate?
My care provider has requested additional equipment like masks, wipes and hand sanitiser. What do I do?
Should I continue to attend my therapy appointments?
What can I do to prepare?
Should I get tested at one of Queensland Health's fever clinics?
I am feeling worried. What should I do?