The health, well-being and safety of participants, providers and staff remains our top priority at all times.

We continue to follow the advice and recommendations set out by Queensland Health and the Australian Government Department of Health as this advice is reviewed and updated.

UPDATE: August 2021

The NIISQ Agency is committed to ensuring all participants receive necessary and reasonable treatment, care and support.

We’re available Monday to Friday 8.30am – 5.00pm on 1300 607 566 or

We encourage you to talk with your Support Planner if you have any questions about your treatment, care and support during this time. You can contact them on their usual phone number to talk or text, or you can email them.

We are also committed to working closely with our valued service providers. If you have any questions or concerns, please contact us via the details below:
Phone: 1300 607 566
For payments:
All other provider enquiries:

COVID-19 vaccination information

The Australian Government is starting to give vaccines to people to help protect them from Coronavirus (COVID-19).

Everyone who wants to get the vaccine will be able to receive it. The government is going to give the vaccine to people in different groups, also called ‘phases’. The first phase has begun and the vaccine is being given to people who could be more at risk of:

  • catching the virus, or
  • getting very sick if they catch the virus.

If you live in a residential care facility, like a nursing home or another type of supported accommodation, you’ll also be in this first group and will be able to get the vaccine soon.

When it’s your turn, you’ll be able to get the vaccine from health or medical clinics, Aboriginal Controlled Community Health Services, and chemists or pharmacies.

Other things you need to know:

  • A vaccine is medicine that helps people fight a virus if they come into contact with it. It can stop people from getting very sick from the virus.
  • A vaccination is when you get an injection of the vaccine, with a needle.
  • The COVID-19 vaccine is a safe way to protect you, your family, and the community.
  • COVID-19 vaccinations are free.
  • It’s your choice whether to get the vaccination or not.
  • Some people  might not be able to get vaccinated because of an existing health problem. Talk to your doctor if you’re not sure.

Remember, if you have any questions, please talk to your GP. They will have the best information for you.

Additional information for participants

FAQs for NIISQ participants and their families