The health, well-being and safety of participants, providers and staff remains our top priority at all times.

We continue to follow the advice and recommendations set out by Queensland Health and the Australian Government Department of Health as this advice is reviewed and updated.

The NIISQ Agency is committed to ensuring all participants receive necessary and reasonable treatment, care and support.

We’re available Monday to Friday 8.30am – 5.00pm on 1300 607 566 or

We encourage you to talk with your Support Planner if you have any questions about your treatment, care and support during this time. You can contact them on their usual phone number to talk or text, or you can email them.

We are also committed to working closely with our valued service providers. If you have any questions or concerns, please contact us via the details below:
Phone: 1300 607 566
For payments:
All other provider enquiries:


Remember, if you have any questions, please talk to your GP. They will have the best information for you.

Additional information for participants

FAQs for NIISQ participants and their families