COVID-19 information for participants

Remember, if you have any questions, please talk to your GP. They will have the best information for you.

We are available Monday to Friday 8.30am – 5.00pm and your Support Planner can be reached on their usual phone number and email address.

Are your contact details up to date?

To ensure we can keep in touch during this time, please let your Support Planner know if your contact details or the contact details of your support network change. If you have recently updated your contact details with us , thank you, we don’t need you to provide this information to us again.

Help for communicating in a hospital or healthcare setting

Read about Julian’s Key, a patient/carer-controlled tool designed to improve communication and empower people with disability, their families and carers to be more involved in their healthcare.

In an emergency always call 000. If you have questions or want to discuss your personal COVID-19 needs, you can contact:

  • Your GP
  • Speak to your providers about if services will change and how they might change for you
  • 134 COVID (134 268)
  • the Disability Information Helpline on 1800 643 787
  • Queensland Health on 13 HEALTH (13 43 25) – for health-related advice, questions and support.


The Queenslanders with Disability Network has worked with Queensland Health on new care pathways for people with disability and their supporters if the get COVID-19, so they know how to access the right health care to meet their needs.

Information Sheet 1 – Getting the COVID-19 care you need – information for people with disability and their families

Information Sheet 2 – What do I need to do if I’m COVID-19 positive?

Information Sheet 3 – The COVID-19 Care Pathway process – levels of care


  • The Disability Gateway has information and services to help people with disability, their family, friends, and carers to find the support they need in Australia.

    Read more about the support they can provide regarding COVID-19.

    You can also contact the Disability Gateway in the following ways:

    Phone (free call): 1800 555 677 (Monday to Friday 8am – 8pm)

    If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.

    The lead agencies for health-related information about Coronavirus (COVID-19) are:

    Other resources that may also help you with your planning include:

    • Queenslanders with Disability Network. This is a state-wide organisation for people in Queensland with disability. The network has published some information on the types of things you may need in order to be prepared. For example they’ve published a checklist of essential items you should consider having handy.
    • Queensland Health’s Spinal Cord Injuries Service (QSCCIS) has a dedicated web page with information on COVID-19 for people specifically with spinal cord injury. However, it may also be useful for other people living with disability.

  • It is important for you, and anyone you are in close contact with, to follow the latest recommendations set out on the Queensland Health and Australian Government Department of Health websites.

    This also applies to service providers. We realise that you may need to have close contact with your support workers, and we rely on our service providers to protect you and themselves, by complying with government requirements.

    We encourage you to talk to your GP if you have any concerns.

  • Please contact your provider in the first instance.  If you are not sure who to call or need more help contact your Support Planner.

  • Self-isolation is required for anyone who has:

    • a confirmed case of COVID-19
    • been in close contact with a confirmed case of COVID-19; or
    • arrived in Australia from overseas since mid-March 2020; or
    • is waiting for the result of a COVID-19 test. They must self-isolate until they are told their test result is negative.

    If you fall into any of these categories, you should contact Queensland Health first. The telephone number is 13HEALTH (13 432 584)

    Queensland Health will make decisions on where you need to be for effective management of your condition, including whether that might be hospital or home.

    We will continue to work with hospitals to support your accident-related treatment, care and support needs.

    If you need to go into self-isolation:

    If you need to go into self-isolation, it is important for you to immediately let your service provider(s), and your Support Planner know.

    We will work with you, the health system, service providers, and your support network to ensure delivery of your essential services through any quarantine period, if you are remaining at home.

    Queensland Health has published information explaining what you need to do, and what government supports are available to you, while in self-isolation. This also contains clear instructions on whether or not you can self-isolate at home, including what this may mean for other people in the home.

  • Think about your medication and the other consumables you may need, in case there is a need to self-isolate.

    Please let us know if we can help with any orders.

    While some supplies are limited at the moment, with priority use in hospitals, we will do our best to help you source what you need.

  • Contact your Support Planner. They can help.

Last updated: September 2022