NIISQ service provider code of conduct
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The purpose of the NIISQ Agency Service Provider Code of Conduct is to:
- Explicitly outline the Agency’s expectations of service providers’ ethical and professional conduct
- Ensure service providers operate in accordance with NIISQ’s core guiding principles when they deliver treatment, care and support services approved and funded by the Agency
- Establish expectations of behaviour that our participants can expect from their NIISQ service providers.
Click here to access the NIISQ Agency Service Provider Code of Conduct (PDF, 259KB).
Service provider frameworks
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The NIISQ Agency Quality and Safeguards Framework is the set of principles and processes that are put into place to keep participants safe and fund good quality treatment, care and support services.
The framework has foundations in the:
- National Injury Insurance Scheme Queensland Act 2016 (NIISQ Act)
- National Injury Insurance Scheme Regulation 2016 (Regulation)
- Human Rights Act 2019 (HRA Act)
- United Nations Convention on the Rights of People with Disability (CRPWD).
Click here to access the NIISQ Agency Quality and Safeguards Framework (PDF, 285KB).
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The NIISQ Agency Provider Partnerships Framework facilitates the delivery of safe, quality services under the Quality and Safeguards Framework.
The framework shares the domains of:
- Service providers and quality service
- Person-centred service delivery
- Service and system improvement
The framework describes the Agency’s approach to working with treatment, care and support service providers.
Click here to access the NIISQ Agency Provider Partnerships Framework (PDF, 337KB).
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Positive behaviour support (PBS) is a person-centred framework for supporting children and adults who are, or may be at risk of, engaging in challenging behaviours (Positive Behaviour for Learning, 2023).
The framework outlined in this document describes the NIISQ Agency’s approach to providing services to participants who engage in challenging behaviours.
The framework outlines our adoption of PBS as an evidence-based, multi-tiered approach to supporting participants who engage, or are at risk of engaging, in challenging behaviours that cause physical harm to themselves or others or have an adverse impact on the person’s quality of life and/or those around them.
Click here to access the NIISQ Agency Positive Behaviour Support Framework (PDF, 322KB).
Reportable incidents
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The NIISQ Agency upholds the rights of all our participants to be free from violence, abuse, neglect and exploitation and for quality services to be delivered in a way that respects culture, identity and self-determination.
The NIISQ Agency Incident and Reportable Incident Policy is one of the safeguards we adopt to prevent and respond to adverse incidents for participants in connection with NIISQ-funded services.
Click here to access the NIISQ Agency Incident and Reportable Incident Policy (PDF, 750KB).
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Click here to access the NIISQ Agency Standardised Incident Report form (xxxPDF).
Complaints resolution
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Click here to access resolution guidance for NIISQ service providers (xxxPDF).
This is a complaint handling resource for service providers who are funded by NIISQ to deliver treatment, care and support to participants under the NIISQ Act.
Criminal history screening policy
The NIISQ Agency’s service provider criminal history screening policy is currently under review.
Please ensure that all staff required to have a worker screening clearance have received an NDIS Working Screening Clearance or Queensland Disability Worker Screening Clearance before providing services to NIISQ participants.
Any enquiries regarding these requirements can be sent to serviceprovider@niis.qld.gov.au.
Last updated: March 2023