Reviews

Review of eligibility decisions

You have the right to request a review of our decision about your eligibility for the Scheme. The injured person, someone acting on their behalf or the CTP insurer can dispute the eligibility decision.

You must firstly request an internal review before an external review of the decision.

See the information sheet, Review of Eligibility Decisions here.

Review of decisions about necessary and reasonable treatment, care and support

You may disagree with us on a decision we’ve made about your treatment, care or support needs. It is OK if you don’t agree and it won’t affect how we work with you.

The injured person or someone acting on their behalf can request a review about treatment, care and support decisions.

See the information sheet, Review of Decisions about Treatment, Care and Support here.