Meet the Support Planner team
Our skilled Support Planner team are sincere people who care about their participants. A day in the life of a support planner focuses on person centred case management, maximising health and community participation, advocating our participant’s independence and assisting participants to achieve their goals.
Integral to the administration of the NIISQ, the team work together to deliver quality coordinated, efficient and evidence based services to our participants and their families or support networks. Every day involves working closely with participants to assess their current and future treatment, care and support needs and access services in their community.
Most importantly, the team share a genuine passion for providing support to people who need it most.
Tracey B (Support Planner Manager)
A qualified physiotherapist, Tracey brings a wealth of experience in injury case management acquired from her previous management role working with catastrophic injury claims.
Leading the NIISQ Agency’s Support Planning team to develop and implement strategies for effective case management, Tracey finds her new role both challenging and rewarding.
“It’s exciting to be a part of a new Scheme that fills the gap for Queenslanders and provides expert support for a specialised cohort,” said Tracey.
A big believer in sharing knowledge and opening dialogues that drive innovation, Tracey loves coming to work every day and engaging with various stakeholders to encourage industry support of the scheme.
“Knowing we are contributing to making lives better is the most rewarding part of my day.”
Bronwyn (Support and Services Manager)
A qualified Occupational Therapist, Bronwyn has extensive experience in injury case management and also leading catastrophic injury teams interstate.
Bronwyn’s experience and focus on finding solutions for seriously injured individuals helps facilitate the achievement of NIISQ participant goals.
Bronwyn joined the NIISQ Agency in July 2017.
“I had some rewarding experiences working with a similar scheme interstate so I’m excited to now be a part of the NIISQ and contributing to the development of the Scheme,” said Bronwyn.
“I have a fundamental belief in people having the opportunity to maximise their independence and re-engage in their life roles following catastrophic injury.”
Samantha (Support Planner)
Samantha joined the NIISQ Agency in June 2016 during the implementation of the Scheme.
She said “it has been so rewarding being here from the inception of the Scheme commencement and being a part of developing the understanding around how the Scheme will be so beneficial to thousands of individuals over their lifetime”.
Samantha is no stranger to providing support and rehabilitation to seriously injured individuals and their families, having extensive medical training and education whilst working in rehabilitation and injury management for the majority of her career. She continues to find pertinent areas of study and education to increase her knowledge in this exciting field of rehabilitation and recovery.
Passionate about people, Samantha thrives on finding solutions for her participants and is very focused on achieving results no matter the situation.
“Being a support planner means having genuine empathy and understanding, as well as being an effective problem solver,” she said.
“I am passionate about being able to assist those who are adjusting as a result of a life changing injury”.
Sean (Support Planner - Community)
Sean commenced in a Support Planner – Community role in July 2017. After studying a Bachelor in Occupational Therapy, Sean worked as a Rehabilitation Consultant and Occupational Therapist. His first role involved fly-in-fly-out work to Central Queensland mines where he gained experience case managing injured coal mine workers.
Also a qualified Occupational Therapy Driving Assessor, and holding a qualification in Lymphoedema Management Level 1, Sean is keen to continue learning to help participants get the most out of their rehabilitation.
He said, “I joined NIISQ to be able to combine my case management, community and occupational therapy skills to help people. NIISQ helps Queenslanders to find meaning post-accident and move toward a better life. It is rewarding seeing participants achieve truly amazing things.”
Lisa (Support Planner - Community)
Lisa joined the Support Planner team in a Support Planner – Community role in July 2017. A highly experience human services worker who has studied in the areas of Person Centred Planning and Disability, Lisa said she didn’t hesitate in applying to join the Support Planner team.
“My personal framework is underpinned by person-centred practice and social justice. I believe that every individual deserves the opportunity to develop to their fullest and I strive to assist this journey where I can, which is what motivates me,” said Lisa.
Lisa shares the values of the Support Planner team and as an ‘outside the box’ thinker, she hopes to bring creative ideas to her team and the participants she supports.
She said, “I feel privileged to be part of a new scheme which can assist Queenslanders where before there was limited support, and feel very passionately about personalising support to aid individuals to achieve their potential and participate in valued roles.”
Brett (Support Planner)
Brett dedicated the last ten years of his career helping others in their time of need from catastrophic weather events in general insurance through to complex and catastrophic injuries in life insurance and workers’ compensation.
Over the years he has developed a passion for injury management and is a strong believer in the health benefits of work. As a result, Brett has chosen a career path that helps people return to health and work after experiencing an injury, more predominately serious/catastrophic injuries.
Brett joined the NIISQ Agency in October 2017.
He said, “I find working as a Support Planner so rewarding. I am privileged to work with a fantastic, diverse, highly qualified and experienced group of people who have a strong desire and passion for helping others every day together with the professionals who help our participants throughout their recovery and to return to health and work wherever possible.”
Tracey L (Team Support Officer)
Tracey joined the NIISQ Agency in November 2017 bringing 21 years in the CTP personal injury space in various support roles and is the go-to person behind our Support Planner team.
“My team motivates me as they are so knowledgeable and invested in the work they do. Hearing stories from my colleagues about the positive outcomes our participants have makes everything I do behind the scenes at the NIISQ Agency so rewarding,” said Tracey.
She said she was drawn to working for the NIISQ Agency as she liked the personable approach that the NIISQ Agency have with their participants.
“Meeting some of the participants and other seriously injured people through the NIISQ Photographic Exhibition has been a real highlight so far”.
Tracey looks forward to learning as much as she can to support the team and NIISQ’s participants.
Viv (Claims Assessor)
Viv joined the NIISQ Agency in January 2018, bringing more than 10 years experience in the insurance industry, with the past 7 years in CTP and personal injury claims.
Also holding a Bachelor of Psychology, Viv enjoys helping people and has a particular interest in health and wellbeing.
Viv said that, “serious personal injury can not only be life changing to the individual who suffers the injury, but to the lives of all those involved in the individual’s community. Families, careers and hobbies can all be changed forever without warning due to serious personal injury.”
Viv is motivated to work towards positive outcomes for NIISQ participants and looks forward to playing some part in supporting their recovery.
“I’m excited to be working for a Scheme that helps seriously injured people to live their best life.”
Brita (Claims Assessor)
The NIISQ team welcomed Brita to the team in November 2016.
Brita brings over eight years experience with Compulsory Third Party (CTP) claims working for CTP insurers and most recently with the Nominal Defendant.
Brita said she enjoys her role at NIISQ as she can see how her work contributes to positive outcomes for individuals.
“It is a great opportunity to be part of a new scheme from the very beginning and to help seriously injured people access services,” Brita said.
Andrea (Support Planner)
Andrea joined the NIISQ Agency in July 2018.With a background in clinical exercise physiology, she has spent most of her career working in the disability sector.
She says, “I found an opportunity to work with the most highly motivated group of people I had ever met. Every day is inspiring to see what people can achieve.”
Andrea’s passion for working towards an inclusive world is a perfect fit for the NIISQ team. She also brings experience working in a similar scheme interstate.
“Having worked at a similar scheme, I know the difference that this kind of work can make in people’s lives. I think this is important to creating a society that values everyone.”
Andrea looks forward to contributing to the ongoing development of NIISQ.