How we operate

There is no one-size-fits-all approach as serious personal injuries affect everyone differently and their needs can change over time. That’s why treatment, care and support will be tailored to the individual, taking into consideration their unique and personal circumstances, and their goals.

Photo courtesy of Young People in Nursing Homes National Alliance

The principles of collaboration and informed decision-making are central to the Scheme and will be achieved by providing evidence-based treatment, care and support options which suit individual requirements. The Agency will provide this in an environment which fosters informed choice, flexibility and empowerment.

Working collaboratively, the Agency will provide choice and flexibility to each individual. Treatment, care and support will be regularly reviewed, to ensure services adapt with the participant’s needs.