We expect applicants, participants, service providers and other members of our broader community to show respect and courtesy when communicating with NIISQ Agency employees, in interactions that are free of abusive, aggressive, or violent behaviour. Our team will provide the same respectful behaviours when communicating with you.
Please ensure that you:
- Use an appropriate conversational and non-threatening tone.
- Treat others as you would like to be treated. Fairly and respectfully.
- Communicate without threats and offensive language.
If you display abusive, threatening, or violent behaviour towards NIISQ Agency employees, they will:
- Advise you that they will be unable to assist you if you continue the behaviour.
- Warn you that they will have to terminate the call and suggest that the conversation should continue later. You will be directed to email enquiries@niis.qld.gov.au with your contact details.
- Request your email address so that we may provide you with a communication plan on how we will collaborate with you moving forward.
Future communication plans
If we are unable to find a way to communicate with you in a calm and considered way, we may provide you with a future communication plan. This may include details on when and how to contact us, clarification if interactions can continue to be verbal or in writing and should a third-party always be involved.
The NIISQ Agency and its employees are here to support our participants who have been seriously injured in a motor vehicle accident in Queensland. We are responsible for assessing eligibility and arranging payment of necessary and reasonable treatment, care and support, as well as managing and monitoring the provision of these services. Most importantly, we are human and here to be respectful and helpful and expect the same in return.
The NIISQ Agency may report any abuse or harassment of its employees to the police.
Last updated: May 2025