Contact us

Our office is open Monday to Friday 8.30am – 5.00pm.

You can contact us via:

Tell us how we can help you

• Submit a general enquiry via our contact form

  Questions marked with * must be completed.

• Submit a complaint

  At the NIISQ Agency, we want to provide you with the best service possible. Your feedback, good and bad, is important and lets us know the things we are doing well and where we need to improve.

  If we have done something well, we’d love to hear from you. Similarly, if we have not met your expectations, we want to hear what has happened so we can ensure we improve in the future.

  A request for review of a decision is managed in a different way to a complaint.

  When you disagree with a decision we have made about your treatment, care or support services, or your eligibility for the NIISQ, you can request a review of a decision.

  You can read more about our complaints process here.

  Please email us if you would like to make a complaint.

Accessibility and interpreter assistance

If you prefer to talk to us in your own language, phone us on 1300 607 566 and we will arrange an interpreter to effectively communicate with you.

For the deaf and hearing-impaired, contact us through the National Relay Service:

• TTY users phone 133 677 (no additional call charges apply)
• Speak and listen (speech-to-speech relay) users phone 1300 555 727
• Internet relay users connect to the National Relay Service