Right to information

What is Right to Information and Information Privacy?

The National Injury Insurance Agency, Queensland (NIISQ Agency) is committed to giving the community access to the information it holds wherever possible.

Details of how to access that information is listed below.

The Right to Information Act 2009 (Qld) (RTI Act) and the Information Privacy Act 2009 (Qld) (IP Act) provide you with the right to access information held by the Queensland Government, unless it is not in the public’s best interest to do so. You can read more about the RTI Act and the IP Act here.

If you need more information or help, please email RTI@niis.qld.gov.au

How do I access information held by the NIISQ Agency?

The NIISQ Agency routinely releases data and information as part of our commitment to transparency and working in accordance with Queensland Government requirements.

Before making a formal application to access information, it is recommended that you check whether the information is available on our website.

We have four main ways you can access information:

  1. Publication scheme – routinely released information
  2. Disclosure log – RTI released information
  3. Administrative release – Information requests that have not been released publicly, but which we may be able to release informally.
  4. Right to Information / Information Privacy requests

Formal requests for information we hold.  

Publication scheme

We routinely release information about our Agency. Visit our publication scheme for more information.

Disclosure log

Our disclosure log lists information previously released under RTI applications.

Administrative release

If you cannot find what you are looking for online, we may be able to release it informally (administratively). You can read our administrative release policy here.

In some cases, we may require you to lodge a formal access application. For  example:

  • If you request a large volume of information.
  • If it would take a significant amount of time to consider and respond to your request.

Please contact the RTI Officer on 1300 607 566 or email RTI@niis.qld.gov.au to find out whether the information you wish to access is available administratively.

Formal Right to Information (RTI) or Information Privacy (IP) applications

If the information you are seeking access to is not available in the ways outlined above, you may need to make a formal application for information under the Right to Information Act 2009 (Qld) or Information Privacy Act 2009 (Qld).

It is recommended that you contact the RTI Officer on 1300 607 566 or email RTI@niis.qld.gov.au if you believe you need to make a formal request for information.

Application process

To access:

  • personal and non-personal information held by the NIISQ Agency you need to lodge an application under the Right to Information Act 2009 (Qld) – this is called an RTI application.
  • your own personal information held by the NIISQ Agency you need to lodge an application under the Information Privacy Act 2009 (Qld) – this is called an IP application.

You can make a formal application by completing this form. Please ensure you complete the section of the form that identifies whether you are lodging an RTI or IP application.

Once completed, please email the form to: RTI@niis.qld.gov.au

Alternatively, you can post the completed form to:

RTI Officer
National Injury Insurance Agency Queensland
GPO Box 1391
Brisbane QLD 4001

Fees and charges

RTI applications

Once received, if your application is deemed a valid RTI request, you will be provided with instructions to pay the RTI application fee of $55.75.

This fee cannot be waived. Please ensure prompt payment is made so the process can begin.

If your RTI application takes more than five hours to process, a processing charge of $8.65 per 15 minutes applies.

The NIISQ Agency will assess your application and provide you with a charges estimate notice. This notice sets out how much the NIISQ Agency estimates it will cost to process your application. Once you receive this estimated amount, you can:

  • accept the estimated amount (payment of the amount will be required at the completion of the application)
  • negotiate with us to reduce the amount by altering the scope of the application; or
  • decide not to proceed by withdrawing your application.

An access charge may also apply if you require a hard copy of the released information.

IP applications

There are no fees associated with an IP application. However, access charges may apply if you require a hardcopy of the released information.

How long will it take to process my application?

We have 25 business days to process your RTI or IP application once it is received. This timeframe may be extended if:

  • processing charges are associated with your application
  • your request for information is unclear or too large to process; or
  • we need to consult with third parties about the release of information.

You will be advised if this timeframe is extended. If additional processing time is required, we may negotiate a further extension of time to process the application with you.

Amending your personal information

For various reasons, the NIISQ Agency may collect your personal information. You can access our privacy policy here.

If you believe that the personal information the NIISQ Agency holds about you is:

  • inaccurate
  • misleading
  • out of date; or
  • incomplete

you may apply to have that information amended under the Information Privacy Act 2009 (Qld).

You can apply to amend your personal information held by the NIISQ Agency by completing this form.

Your amendment application should contain:

  • details of the information you want to amend
  • why you believe the information is inaccurate, misleading, out of date or incomplete
  • the amendments you want to be made; and
  • certified evidence of your identity.

You can email the completed application to: RTI@niis.qld.gov.au

Alternatively, you can post the completed application to:

RTI Officer
The National Injury Insurance Agency, Queensland
GPO Box 1391
Brisbane QLD 4001

Please contact the RTI Officer on 1300 607 566 or email RTI@niis.qld.gov.au if you have any questions.

What do I do if I do not agree with the NIISQ Agency’s decision on my application?

If you do not agree with the decision made by the NIISQ Agency on your RTI application, IP application or amendment application, you can apply to have that decision reviewed either internally or externally.

Internal review

An internal review is completed by the NIISQ Agency, by a decision maker of the same or higher seniority than the original decision maker. An internal review request must be received by the NIISQ Agency within 20 business days of the date of the decision on your application.

To apply for an internal review of a decision, please contact the RTI Officer on 1300 607 566 or RTI@niis.qld.gov.au.

External review

An external review is completed by the Office of the Information Commissioner (OIC). The OIC is Queensland’s independent regulatory body for RTI. You do not need to have lodged an internal review before you can apply for an external review. You can apply directly to the OIC once you have received your decision from the NIISQ Agency.

An external review application must be made within 20 business days of the date of the internal review decision or, if you choose not to apply for internal review, 20 business days from the date of the decision made by the NIISQ Agency.

You can contact the OIC on:

Phone:
(07) 3234 7373

Email:
administration@oic.qld.gov.au

Post:
PO Box 10143
Adelaide Street Brisbane
Queensland 4000

In person:  
Level 11
53 Albert Street 
Brisbane, Queensland 4000

Last updated: December 2023