The NIISQ Agency Terms of Engagement outline the guidelines and expectations for our collaboration with service providers. They serve as a roadmap for how we work together, ensuring we deliver the best possible outcomes for our participants. These terms are designed to foster a clear, efficient, and effective working relationship, and we encourage all service providers to familiarise themselves with the information below.

Schedule 1 | The National Injury Insurance Agency Queensland ABN 52 764 535 574
Terms of engagement for the provision of goods/ services

The service provider is to agree to the following terms prior to the provision of any services on or for the National Injury Insurance Agency Queensland (NIISQ Agency).

Engagement

Prior to the provision of any [goods/services] the service provider must provide a written proposal to the NIISQ Agency including details of the proposed [services/goods], period of services and the cost for [services/goods] including the total cost of services.

The NIISQ Agency will respond in writing to the service provider’s proposal within 28 days or any other time as agreed indicating whether approval of services is granted in full, partially or rejected.

The service provider agrees that services will be provided in accordance with the terms provided by the NIISQ Agency.

Service Delivery

The service provider agrees to provide services in accordance with the National Injury Insurance Scheme (Queensland) Act 2016, and Regulations 2016 and any other relevant Acts including the service provider’s own Code of Conduct.

The service provider acknowledges that the following insurances are current and to the requisite values:

• Public liability insurance – not less than $20 million

• Professional Indemnity Insurance – for a sum of $20 million for any one claim

• Workers Compensation Insurance – as required by Queensland Law.

Where the service provider agrees to deliver services, they acknowledge they have the capacity to deliver the services and have considered the NIISQ participant’s individual support needs.

The service provider confirms that all personnel providing a service/s to a NIISQ participant have the relevant qualifications, knowledge, skills and police clearances. Also, where appropriate the service provider’s personnel have the relevant registrations in accordance with the necessary National Board.

The service provider agrees that any service/s provided to a participant are delivered in accordance with a recognised Quality Standards Framework such as the Human Services Quality Framework, the Attendant Care Quality Framework or ISO 2000 9001. We may where appropriate accept other current accreditation or certification as evidence that the services are being delivered in compliance with Quality Standards.

The service provider must notify the NIISQ Agency if a regulatory/registering Agency suspends, deregisters or takes any other adverse actions against the service provider and/or any employee undertaking work on or for the NIISQ Agency.

Non-attendance policy

Please note that NIISQ is unable to fund the cost of repeated participant non-attendance at scheduled appointments. If an appointment is missed, it is the expectation that the NIISQ Agency is informed immediately. Consideration may be given to fund only one missed appointment in an approval period. It is the responsibility of the service provider to cease scheduling appointments for approved treatment, care and support that are not being attended by a NIISQ participant. NIISQ Support Planners will work with providers and participants to problem solve issues relating to non-attendance.

Reporting

The service provider agrees to submit a report documenting the participant’s outcome measures at the completion of the agreed services. In circumstances where it is agreed between both parties to extend the duration of these services to the participant the service provider is required to submit status updates at the end of each period of agreed service and a final report documenting the participant’s outcomes measures at the completion of the agreed services.

Suspension, reduction or termination

The NIISQ Agency may suspend, reduce or terminate the engagement immediately on written notice if:

• the service provider breaches the conditions of the Schedule and the breach cannot be remedied, or the breach can be remedied but the service provider has not remedied the breach within a reasonable period nominated by the NIISQ Agency
• the needs of the participant no longer justify the level of services outlined under the engagement
• any other reason as prescribed by the NIISQ Agency on written notice
• you become insolvent or an actual Conflict of Interest arises.

Disclosure of information

The NIISQ Agency is subject to the Information Privacy Act 2009 (Qld). Under the National Injury Insurance Scheme (Qld) Act 2016, the NIISQ Agency may disclose your information to affected third parties (such as Workers’ Compensation Insurers and CTP insurers) when requested. We may also disclose information to our participants and their legal representatives if requested. The information that may be released can include, but is not limited to, your name, business name and the details of the services you provided including pricing information.

Payment

The service provider agrees that all submitted invoices relate to treatment, care and support provided to the NIISQ participant. The service provider also agrees that all payments for services on behalf of the NIISQ Agency will be made via EFT to the service provider’s bank account.

The service provider must provide the following information to the NIISQ Agency:

• Business/Company Name
• ABN or ACN
• Bank account name
• Bank BSB number
• Bank Account number

Upon completion/delivery of the [services/goods] the service provider will submit a valid tax invoice to the NIISQ Agency via email to accounts@niis.qld.gov.au.

The service provider’s invoices must be accurate and reflect the services approved by the NIISQ Agency, including the price/rate as per the Service Approval, and delivered to the participant. See Payment and invoicing for further information.

The NIISQ Agency may request further evidence to support the services provided from time to time and the service provider will supply requested information and documentation within a reasonable timeframe.

The NIISQ Agency will pay each correctly rendered tax invoice within 28 calendar days of receipt unless agreed otherwise between both parties.