Payment and invoicing

To guarantee payment, service providers must:

Service Approvals

As of 22 February 2025, a Service Approval will be issued when funding has been approved to deliver treatment, care or support to a NIISQ participant.

Service Approvals, which replace the former Purchase Orders, are aligned with participants’ MyPlans. Each Service Approval specifies the service type, duration, service provider, and associated costs of the service, providing a clear basis for verifying service delivery and enabling timely payment processing. 

Service Approvals also help to track service delivery and allow for effective collaboration between service providers, participants, and the NIISQ Agency. 

We’ve compiled a list of frequently asked questions below to help providers as they transition away from our old Purchase Order process. Additional information can be found in the example Service Approval (.pdf)

For more information on Service Approvals, please reach out to our Service Delivery Partnerships (SDP) team at serviceprovider@niis.qld.gov.au.

  • From 22 February 2025, NIISQ will transition from issuing Purchase Orders (POs) to a Service Approval process for all services linked to a participant’s NIISQ MyPlan.

    Key changes to note:

    • New POs will no longer be issued for services linked to a participant’s MyPlan.
    • Service Approvals will replace POs for any new MyPlans or changes to services.
    • Existing Purchase Orders should be managed to completion unless notified otherwise by the Agency. When a change happens, you will receive a Service Approval that replaces the PO.
    • Invoices submitted must include the Service Approval reference number.

    This change will occur gradually, ensuring a smooth transition. If you have a current NIISQ PO you will continue to work with both systems during this time, managing any outstanding POs while using Service Approvals for all new approvals.

  • Continue using current POs and invoicing against them unless a change to the service occurs. When a change happens, you will receive a Service Approval that replaces the existing PO.

    From 22 February 2025, all changes to services against a MyPlan or the completion of new MyPlans will be issued as Service Approvals.

    Ensure your internal systems are ready to align with the Service Approval process.

    Include the Service Approval number on all invoices submitted for processing.

  • We’re moving to Service Approvals to make things better and easier. Here’s how:

    1. Service Approvals make sure all services align with participants’ MyPlans, supporting better outcomes for participants and service providers.
    2. Every Service Approval will clearly list what service/s is being provided, the period for which the service/s are to be delivered, who is providing the service/s and a breakdown of the cost of the service/s.
    3. With our new process in place, Service Approvals and payments of provider invoices will be processed quicker and more efficiently.
    4. The new Service Approval process will also improve how we keep track of services, which will create more collaboration opportunities between providers, participants and the NIISQ Agency.
    5. Service Approvals make it easier to check that services are delivered as planned.

  • To support this transition, we encourage you to review our service provider Terms of Engagement, available at Terms of Engagement – National Injury Insurance Scheme, Queensland.

    These terms outline your responsibilities under the new process and provide detailed guidance on managing Service Approvals.

Vendor creation

Service providers must have established NIISQ Agency vendor accounts before the Agency can issue payments to them.

To create a NIISQ Agency vendor account, complete the vendor creation or change form (.pdf) and email to: accounts@niis.qld.gov.au. Once this form is received, vendor account creation may take up to 15 days.

Service providers must have established NIISQ Agency vendor accounts before issuing invoices to avoid payment delays.

Invoicing

To ensure invoices are paid promptly, they must meet the following requirements:

  • that the document is intended to be a tax invoice
  • your business / entity name
  • your Australian business number (ABN)
  • the date the invoice was issued
  • be addressed to: NIISQ Agency, ABN 52764535574
  • the participant’s name and case number
  • the Service Approval number 
  • the item / service code for each service to expediate payment
  • the date of each service, or service period
  • a brief description of the items sold / service provided, including the quantity (if applicable) and the price/rate as per the Service Approval
  • state GST amount payable (if any) per item / service provided (that is, the extent to which each sale includes GST)
  • the total amount payable (including GST).

Additional information to ensure that the invoice meets compliance requirements can be found in the How to invoice guide (for Attendant Care And Support Services) (.pdf) and How to invoice guide (general) (.pdf)

Please submit invoices to accounts@niis.qld.gov.au.

NIISQ Agency standard payment terms

The NIISQ Agency will pay each correctly rendered tax invoice to a service provider in the NIISQ Agency accounts system within 28 calendar days of receipt, unless agreed otherwise between both parties.

All invoices will be paid via electronic transfer or BPay.

If you have questions about invoices or payments, please contact: finance@niis.qld.gov.au.

Last updated: September 2025