Procure to Pay (P2P) with Coupa

The NIISQ Agency is committed to improving our partnerships with providers.

One of the ways we are doing this is by simplifying our processes for the engagement and payment of goods and services. We are transitioning to the Coupa Procure to Pay (P2P) solution which will make provider engagement and payment of invoices easier and faster.

Questions?

Please contact us
  • Email: serviceprovider@niis.qld.gov.au
  • Phone: 1300 607 566

    • The solution enables providers to receive purchase orders and submit invoices via the Coupa Supplier Portal (CSP).

    The benefits to you include:

    • Faster invoice processing and payment
    • Reduced risk of lost invoices and delay in payment
    • More cost effective than hard copy and manual invoices
    • Clear view of purchase orders and invoice status

    Quick reference guide

    We have put together a quick reference guide (PDF) for our providers, which includes the following helpful topics:

    • Registering with our Supplier Portal (Coupa)
    • How to submit your invoices, view orders and credit notes
    • View your NIISQ purchase orders
    • Submitting your invoice via our Supplier Portal
    • Creating a credit note against a purchase order
    • Invoice management
    • Account settings
    • Account setup via Admin
    • Additional information.

    Frequently asked questions

    • The Coupa Supplier Portal (CSP) is now in place for processing Support coordination/case management and Home modifications services.

      Further NIISQ services will be progressively transitioned into Coupa in due course and communications will be sent out.

    • The new Procure to Pay (P2P) system will include Support coordination and Home modifications. Other services will be included as we move forward, and further communication will be issued accordingly.

      If your business invoices other goods or services to NIISQ, please continue invoicing those as you currently do. Please use our handy How to Invoice guide (PDF) for assistance with ensuring your invoice includes the correct information.

    • Following the launch of Coupa, the NIISQ Agency encourages providers to submit invoices electronically through Coupa.

      Coupa will be used to send purchase orders and then receive invoices electronically via the Coupa Supplier Portal (CSP). Please refer to the Quick Reference Guide for use of CSP.

      If there are issues with the use of the CSP please contact serviceprovider@niis.qld.gov.au to discuss possible alternative invoicing options.

    • No, it is free of charge to all providers.

      • Faster invoice processing and payment
      • Reduced risk of lost invoices and delay in payment
      • More cost effective than hard copy and manual invoices
      • Clear view of purchase orders and invoice status

    • The NIISQ Agency has established a Provider Partnerships Team who will be here to support you through the introduction of Procure to Pay (P2P) and to help get you ready.

      We will keep you updated and let you know of any changes and how they will affect you.

      If you have any questions, please email us at serviceprovider@niis.qld.gov.au.

    Last updated: May 2024