The NIISQ Agency Terms of Engagement outline the guidelines and expectations for our collaboration with service providers. They serve as a roadmap for how we work together, ensuring we deliver the best possible outcomes for our participants. These terms are designed to foster a clear, efficient, and effective working relationship, and we encourage all providers to familiarise themselves with the information below.

Schedule 1 | The National Injury Insurance Agency Queensland ABN 52 764 535 574
Terms of engagement for the provision of goods/ services

The Supplier is to agree to the following terms prior to the provision of any services on or for the National Injury Insurance Agency Queensland (NIISQ Agency).

Engagement

Prior to the provision of any [goods/services] the Supplier must provide a written proposal to the NIISQ Agency including details of the proposed [services/goods], period of services and the cost for [services/goods] including the total cost of services.

The NIISQ Agency will respond in writing to the Supplier’s proposal within 28 days or any other time as agreed indicating whether approval of services is granted in full, partially or rejected.

The Supplier agrees that services will be provided in accordance with the terms provided by the NIISQ Agency.

Service Delivery

The Supplier agrees to provide services in accordance with the National Injury Insurance Scheme (Queensland) Act 2016, and Regulations 2016 and any other relevant Acts including the Suppliers own Code of Conduct.

The Supplier acknowledges that the following insurances are current and to the requisite values:

• Public liability insurance – not less than $20 million

• Professional Indemnity Insurance – for a sum of $20 million for any one claim

• Workers Compensation Insurance – as required by Queensland Law

Where the Supplier agrees to deliver services, they acknowledge they have the capacity to deliver the services and have considered the NIISQ participant’s individual support needs.

The Supplier confirms that all personnel providing a service/s to a NIISQ participant have the relevant qualifications, knowledge, skills and police clearances. Also, where appropriate the Suppliers personnel have the relevant registrations in accordance with the necessary National Board.

The Supplier agrees that any service/s provided to a participant are delivered in accordance with a recognised Quality Standards Framework such as the Human Services Quality Framework, the Attendant Care Quality Framework or ISO 2000 9001. We may where appropriate accept other current accreditation or certification as evidence that the services are being delivered in compliance with Quality Standards.

The Supplier must notify the NIISQ Agency if a regulatory/registering Agency suspends, deregisters or takes any other adverse actions against the Supplier and/or any employee undertaking work on or for the NIISQ Agency.

Reporting

The Supplier agrees to submit a report documenting the participant’s outcome measures at the completion of the agreed services. In circumstances where it is agreed between both parties to extend the duration of these services to the participant the Supplier is required to submit status updates at the end of each period of agreed service and a final report documenting the participant’s outcomes measures at the completion of the agreed services.

Suspension, reduction or termination

The NIISQ Agency may suspend, reduce or terminate the engagement immediately on written notice if:

• the Supplier breaches the conditions of the Schedule and the breach cannot be remedied, or the breach can be remedied but the Supplier has not remedied the breach within a reasonable period nominated by the NIISQ Agency
• the needs of the participant no longer justify the level of services outlined under the engagement
• any other reason as prescribed by the NIISQ Agency on written notice
• you become insolvent or an actual Conflict of Interest arises.

Disclosure of information

The NIISQ Agency is subject to the Information Privacy Act 2009 (Qld). Under the National Injury Insurance Scheme (Qld) Act 2016, the NIISQ Agency may disclose your information to affected third parties (such as Workers’ Compensation Insurers and CTP insurers) when requested. We may also disclose information to our participants and their legal representatives if requested. The information that may be released can include, but is not limited to, your name, business name and the details of the services you provided including pricing information.

Payment

The Supplier agrees that all submitted invoices relate to treatment, care and support provided to the NIISQ participant. The Supplier also agrees that all payments for services on behalf of the NIISQ Agency will be made via EFT to the Supplier’s bank account.

The Supplier must provide the following information to the NIISQ Agency:

• Business/Company Name
• ABN or ACN
• Bank account name
• Bank BSB number
• Bank Account number

Upon completion/delivery of the [services/goods] the Supplier will provide a valid tax invoice to the NIISQ Agency via email to accounts@niis.qld.gov.au.

The invoice must detail the participant’s name, NIISQ case reference number, the type and dates of all [services/goods] provided. Remittance details should also be clearly stated.

• The Supplier’s tax invoice must be a valid tax invoice detailing the following:
• that the document is intended to be a tax invoice
• your business identity
• your Australian business number (ABN)
• the date the invoice was issued
• a brief description of the goods and/or services provided, including the quantity (if applicable) and the price per item
• the GST amount (if any) payable – this can be shown separately or, if the GST amount is exactly one-eleventh of the total price, as a statement such as ‘Total price includes GST’
• the extent to which each sale on the invoice is a taxable sale (that is, the extent to which each sale includes GST)
• the NIISQ Agency ABN 52 764 535 574

The Supplier’s invoices must be accurate and reflect the services approved by the NIISQ Agency and delivered to the participant.

The NIISQ Agency may request further evidence to support the services provided from time to time and the Supplier will provide requested information and documentation within a reasonable timeframe.

The NIISQ Agency will pay each correctly rendered tax invoice within 28 calendar days of receipt unless agreed otherwise between both parties.