Contact us

Our office is open Monday to Friday 8.30am – 5.00pm.

Tell us how we can help you

• Submit a general enquiry via our contact form

  Questions marked with * must be completed.

  Thank you for contacting the NIISQ Agency. We will action your request and respond to you as soon as possible.

  If you have any questions, please contact us on 1300 607 566.

• Submit a complaint

  At the NIISQ Agency, we want to provide you with the best service possible. Your feedback, good and bad, is important and lets us know the things we are doing well and where we need to improve.

  If we have done something well, we’d love to hear from you. Similarly, if we have not met your expectations, we want to hear what has happened so we can ensure we improve in the future.

  A request for review of a decision is managed in a different way to a complaint.

  When you disagree with a decision we have made about your treatment, care or support services, or your eligibility for the NIISQ, you can request a review of a decision.

  You can read more about our complaints process here.

  Please email us if you would like to make a complaint.

• Report a cyber security issue

  If you identify a cyber security issue with any NIISQ IT system, please report this to securityreporting@niis.qld.gov.au and a member of our team will review the matter.

Accessibility information

• Do you need assistance accessing this website?

  We’ve added the ReachDeck web accessibility and language toolbar to our website to make it accessible and inclusive for as many people as possible.

  How to use the Reachdeck accessibility toolbar

  1. Click the orange person icon in the bottom left corner of this page (shown here) to see the toolbar.
  2. Choose the function you need (shown below) from the toolbar.

   

  Starts reading the page out loud – switch between hover and click in the settings menu.

   

  

  Starts reading selected text or reads from the top of the page.

   

   

  

  Stops reading and clears highlights on the page.

   

   

  

  Provides written and spoken translations in multiple languages.

   

   

  

  Displays pictures related to text selected on the page.

   

   

  

  Converts selected text into an MP3.

   

   

  Blocks distractions on screen with a tinted mask.

   

   

  

  Enlarge text as it is read out loud.

   

   

  

  Removes clutter from the screen, displaying only the main text.

   

   

  

  Show a simple help page that explains what the ReachDeck toolbar does.

   

   

  

  Allows you to change settings to suit your needs or preferences.

• Do you mainly speak a language other than English?

  We can arrange to call you with an interpreter who speaks your language.

  Please call the NIISQ callback service on 1300 607 566 and leave a message or send an email to enquiries@niis.qld.gov.au with:

  1. 1. Your name
     2. Your phone number
     3. The language you speak.

  We will organise an interpreter and call you back.

• Do you have difficulty speaking or hearing?

  We can arrange to call you via the National Relay Service (NRS).

  Please send an email to enquiries@niis.qld.gov.au and include:

  1. Your name
  2. Your phone number
  3. Which NRS option would best help us communicate with you:

  • • • Change the NIISQ staff member’s voice to text or
      • Change the NIISQ staff member’s English to Auslan.

  We will call you back using your preferred National Relay Service option.

Protecting our team, serving our community

We expect applicants, participants, service providers and other members of our broader community to show respect and courtesy when communicating with NIISQ Agency employees, in interactions that are free of abusive, aggressive, or violent behaviour. Our team will provide the same respectful behaviours when communicating with you.

Read more about our commitment to ‘Protecting our team, serving our community‘ and discover how we’re making a difference together.