Feedback, compliments and complaints

The NIISQ Agency is committed to improving our service. Your feedback plays an important role in letting us know the things we are doing well and where we need to improve. The NIISQ Agency rely on and value your feedback about the way we work so we can make things better for you and for all the people that we serve.

We are committed to responding quickly and fairly to all written complaints about the NIISQ Agency or NIISQ.

Feedback, Compliments and Complaints Information Sheet

Feedback, compliments and complaints can be made by speaking with your NIISQ Agency contact or:

Online: Feedback form

Compliment form

Complaint form

Phone: 1300 607 566
Mail: GPO Box 1391

You may also make a complaint to the Australian Human Rights Commission. The Australian Human Rights Commission can investigate and resolve complaints about discrimination or human rights.

Accessibility and interpreter assistance
If you prefer to talk to us in your own language, phone us on  1300 607 566 and we will arrange an interpreter to effectively communicate with you.

For the deaf and hearing-impaired, contact us through the National Relay Service:
• TTY users phone 133 677 (no additional call charges apply)
• Speak and listen (speech-to-speech relay) users phone 1300 555 727
• Internet relay users connect to the National Relay Service