Feedback, compliments and complaints

We value your feedback, compliments and complaints

The NIISQ Agency is committed to continuously improving our service. Your feedback is important and lets us know the things we are doing well and where we need to improve.  If we have done something well, we would like to hear about your positive experience with us. If we have not met your expectations, we also want to hear what you have to say.

Our management of complaints and feedback is designed to be impartial, confidential and transparent. This also reflects our commitment to respecting, protecting and promoting human rights.

If we deliver services to you, providing your feedback will not affect our relationship with you and the services we provide to you will continue. Sharing your experience can help us fix any problems and improve the services we provide.

Provide feedback

Provide a compliment

Make a complaint

Your privacy

Your details are confidential and will only be given to those at the NIISQ Agency directly involved in managing your feedback or complaint. The feedback and complaints we receive will be recorded to improve the quality of our service. If you would prefer that we did not record your feedback or complaint, or you wish to remain anonymous, please let us know and it will not be included in our records. For more information about your privacy, please see the privacy section.


Feedback and compliments

If you are happy with something we have done or want to provide some general feedback, you can let us know by:

  • talking to your NIISQ Agency contact
  • speak to someone else at NIISQ Agency by telephone 1300 607 566
  • completing the online Feedback form or Compliments form
  • emailing us at enquiries@niis.qld.gov.au
  • writing to us at GPO Box 1391 Brisbane Qld 4001

We will use this information to help us keep doing the things that work well or improve the way we work.


Complaints

The following provides information about how to make a complaint and how we manage complaints.


We respect, protect and promote human rights

NIISQ Agency respects, protects and promotes the human rights of all people. We consider human rights in the way we deliver services and make decisions. If you feel NIISQ Agency has acted in a way that limits or breaches human rights, you can make a complaint to NIISQ by:

  • completing the online Complaint form on our website niis.qld.gov.au
  • emailing us at enquiries@niis.qld.gov.au
  • writing to us at GPO Box 1391 Brisbane Qld 4001.

Any complaints received about human rights will be handled in accordance with the Human Rights Act 2019.

If you are not happy with NIISQ Agency’s response to your human rights complaint you can raise the complaint with the Queensland Human Rights Commission. The Queensland Human Rights Commission can investigate and resolve complaints about human rights.

For information about the Human Rights Act 2019 and the Queensland Human Rights Commission visit qhrc.qld.gov.au


Accessibility and interpreter assistance

If you prefer to talk to us in your own language, phone us on  1300 607 566 and we will arrange an interpreter to effectively communicate with you.

For the deaf and hearing-impaired, you can contact us through the National Relay Service:

  • TTY users phone 133 677 (no additional call charges apply)
  • Speak and listen (speech-to-speech relay) users phone 1300 555 727
  • Internet relay users connect to the National Relay Service