Have your say: Draft Provider Guideline feedback now open
NIISQ Agency is seeking your feedback on our draft Provider Guideline. This guideline outlines the role of service providers delivering treatment, care, and support to participants of the National Injury Insurance Scheme Queensland, along with information about our processes.
View the draft Provider Guideline and learn about the consultation process
What is a service provider?
A service provider is an individual or organisation delivering a treatment, care or support service to a NIISQ participant. The NIISQ Agency makes payment to providers for necessary and reasonable treatment, care or support on behalf of NIISQ participants.
Each NIISQ participant’s needs are different, depending on their injury and circumstances. To ensure those needs are understood and met, we work collaboratively with a number of different service providers, such as:
- medical practitioners
- allied health providers
- attendant care providers
- home and vehicle modification providers
- Equipment suppliers.
Service providers play a key role in the delivery of NIISQ providing services that will ensure participants receive necessary and reasonable treatment, care and support.
We are committed to working closely with service providers as one team to facilitate the best outcomes for participants.
To maximise health outcomes for participants we expect providers to:
- advise participants that they have choice around the providers they work with. Some services are required to be delivered by a NIISQ registered provider. A list of NIISQ registered providers can be accessed via our Find a NIISQ registered provider page
- notify us as soon as possible if a participant approaches them to provide services
- work collaboratively with us, as well as other service providers and the participant and their family/guardians
- provide evidence-based, outcome-focused services and make recommendations in line with best practice
- empower the participant by facilitating their independence and participation in the community.
Do all service providers need to register with the NIISQ Agency to provide treatment, care and support services to a participant?
In accordance with the National Injury Insurance Agency (Queensland) Act 2016 the following services must be delivered by a NIISQ registered provider:
- Attendant care and support services
- Coordination of supports
- Home modifications.
The registration requirement is only applicable to the above service categories. If your services fall outside of the above categories you do not require registration with the NIISQ Agency.
Last updated: February 2026