Work with us

We would love to hear from you. Current career opportunities with the NIISQ Agency are advertised via the Queensland Government’s Smart Jobs website (just type ‘NIISQ’ in the search bar).

The NIISQ Agency is growing and we’re regularly looking for new people to join our team of Support Planners to make a positive impact on the lives of our participants. To be considered for any upcoming temporary or permanent Support Planner positions please review the information below and follow the steps outlined to apply.  

Please note: acceptance into the talent pool does not guarantee you will be matched to a vacancy. Your details will remain in our talent pool for 6 months unless you withdraw your application.  

Support Planner talent pool

  • As a Support Planner, you will work directly with participants with serious personal injuries to assess their treatment, care and support needs. You will assist participants to set and achieve individual goals, maximise their independence and participation in the community and to engage in meaningful activities.

    A Support Planner’s role involves visiting participants at their homes, making decisions about appropriate treatment, care and support in line with legislation and negotiating with multiple stakeholders to achieve meaningful outcomes for participants.

  • Our Support Planner talent pool process is similar to regular recruitment, but it’s focused on identifying and engaging potential employees for roles that might not be currently open but may become available in the future.

    The process involves multiple stages of assessment to determine your suitability for the role of Support Planner, including your potential to make a future contribution and your cultural fit.

    The process is also designed to make sure you as the applicant can gain all the information you need about the role of a Support Planner, and the broader work, culture and employment benefits on offer at NIISQ Agency.  Each step in the process is outlined below.

  • The application process for the Support Planner talent pool involves a variety of online and face-to-face interactions, written and verbal tasks, individual and group activities. Applicants may be challenged by different aspects of the process depending on individual strengths, but we are committed to ensuring the processes are accessible and inclusive to allow all applicants to perform at their best. At each stage of the process applicants will have the opportunity to discuss reasonable adjustments they may need to fully participate.

  • You will be asked to respond to a questionnaire about why you are interested in the role of Support Planner and what relevant skills and experience you would bring to the role.

    We’ll also ask you questions about your work style and your unique lived experience. This will help us to identify diverse applicants who may bring new perspectives and insights to our high performing team.

  • If you are assessed as potentially suitable based on your questionnaire responses, you will be invited to attend an information session. At the session more information will be provided about the role of a Support Planner and NIISQ Agency as an employer.

    You will have the chance to speak directly with current employees and ask any questions you have about the role or our workplace. It is strongly encouraged that all applicants attend an information session, but it is not a mandatory part of the process.

  • Applicants who are identified as potentially suitable will be invited to a half-day assessment centre. This will involve participation in a range of individual and group activities that reflect the work of a Support Planner.

    You will not be expected to have knowledge of NIISQ Agency processes or information to complete the activities. They will be designed to give applicants the opportunity to showcase their skills and abilities relevant to the role.

  • Applicants who are identified as potentially suitable following the assessment centre will be invited to a brief interview with the hiring manager. This will be the final stage of assessment process.

Apply now

Apply for the Support Planner – Continuous Applicant Pool

Working at the NIISQ Agency 

Making a difference 

Our participants along with their families and carers engage with us during tough times in their lives. What they are going through can be emotionally and physically draining and it is important that we understand their needs and support them to access the right services at the right time. The support and service we provide help people as they adapt and recover from the effects of their injury and helps them achieve amazing outcomes.  

Benefits 

As a Queensland Government Agency, we offer attractive salary packages and incentives including:  

  • Up to 12.75% superannuation 
  • Income protection insurance 
  • 17.5% annual leave loading 
  • Salary packaging 
  • Pay increases in line with the State Government Entities Certified Agreement 
  • Generous leave entitlements including cultural leave and reproductive leave 
  • Flexible work options relevant to your role 
  • Training and development, including tailored management development options 
  • Employee wellness framework 

Our culture 

The NIISQ Agency is a place where talented and passionate people can be empowered to put their best work into the support for Queenslanders injured in a motor vehicle accident including those needing lifetime treatment, care and support.  

The culture we create and the support we give to each other directly translates into how we front up for our participants. Just as we support our participants, we also support each other. At the NIISQ Agency, our culture is underpinned by our D.R.I.V.E.S values:  

  • Deliver with passion and purpose 
  • Respectful and responsible 
  • Improve through curiosity and creativity 
  • Value learning and growth 
  • Empathy and empowerment 
  • Safety and support 

We are one team that DRIVES together. We strive to be culturally at our best every day and in every team.   

Our participants  

We are proud to share real NIISQ participant stories. Click here to learn how each of these individuals are working to achieve their goals with NIISQ’s assistance.

Equity, diversity and inclusion 

Our NIISQ Agency office is situated in Brisbane/Meanjin, on the lands of the Turrbal and Jagera peoples. Our work reaches throughout Queensland to our diverse communities, and we understand the importance of our workforce reflecting the diversity of those communities. We strive to be an inclusive workplace, where everyone feels valued. We encourage our people to acknowledge their differences and be both curious and respectful of how these differences can contribute to the Agency’s success. You can read more about how we are building a diverse, equitable and inclusive workplace and work practices in our Equity and Diversity Plan and our Reconciliation Action Plan.  

Notification of the filling of advertised vacancies

  • A public sector employee, employed on a permanent basis by a public sector entity, who wishes to appeal against a promotion listed in Part I must give a written Appeal Notice within 21 days following publication of the promotion to –
    Industrial Registrar, Industrial Registry, Email: qirc.registry@qirc.qld.gov.au, Web Address: www.qirc.qld.gov.au

    For general enquiries prior to the lodgement of an appeal –
    Contact Industrial Registry on 1300 592 987 or email QIRC.registry@qirc.qld.gov.au.

    Date of publication – 22/11/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ593969 Manager Participant Care, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Leis, Simon Principal Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO7)

    Date of publication – 23/10/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ577368 Principal Advisor – Funding Support, Participant Operational Support Services, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Booker, Jessica Procurement Officer, Participant Operational Support Services, National Injury Insurance Agency Queensland, Brisbane (AO5)

    Date of publication – 13/09/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ574136 Principal Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Fraser, Geordie Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6)
    NIISQ574136 Principal Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Lip, Caroline Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6)
    NIISQ574136 Principal Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Leis, Simon Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6)
    NIISQ574136 Principal Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Wadey, Rebecca Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6)
    NIISQ577368 Principal Advisor Funding Support, Participant Operational Support Services, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Langdon, Michael Business Analyst, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO6)

    Date of publication – 05/09/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ574108 Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Kumar, Shanti Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5)
    NIISQ574108 Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Cowper, Kirsty Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5)
    NIISQ574108 Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Hall, Dianne Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5)

    Date of publication – 16/08/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ573543 Manager Service Delivery Partnerships, Participant Operational Support Services, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Tehan, Hannah Principal Quality and Safeguarding Officer, Participant Operational Support Services, National Injury Insurance Agency Queensland, Brisbane (AO7)

    Date of publication – 26/07/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ568273 Business Analyst, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty McKenny, Alita Finance Officer, Finance, Risk and Assurance, National Injury Insurance Agency Queensland, Brisbane (AO5)

    Date of publication – 31/05/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ512853 Manager Research Partnerships, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Hebson, Renee Principal Research Officer, Motor Accident Insurance Commission, Queensland Treasury, Brisbane (AO7)
    NIISQ555645 Director Participant Operational Support Services, NIISQ (Scheme), National Injury Insurance Agency Queensland, Brisbane (SO) Date of duty Kerr, Christina Manager Research Partnerships, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO8)

    Date of publication – 02/05/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ539189 Manager Information Management, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Sharma, Mukti Information Management Officer, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO6)

    Date of publication – 01/03/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ534518 Manager Participant Care, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Boyle, Sean Principal Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO7)
    NIISQ534525 Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Lip, Caroline Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5)
    NIISQ497758 Principal Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Ryan, Sharyn Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6)

    Date of publication – 23/02/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ532870 Data Science Lead, Analytics, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Rogash, Brian Gene Principal Business Intelligence Analyst, Queensland Treasury, Queensland Government Insurance Fund, Brisbane (AO7)

    Date of publication – 05/01/2024

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ524058 Principal Finance Officer, Finance, Risk and Assurance, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Wong, Tracy Senior Finance Officer, Finance, Risk and Assurance, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO6)

    Date of publication – 17/11/2023

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ506261 Data Engineer, Analytics, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Chen, Shaokang Principal Statistical Analyst, Insurance Commission, Queensland Treasury, Brisbane (AO7)
    NIISQ512853 Manager Research Partnerships NIISQ, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Kerr, Christina Principal Advisor Innovation and Research, National Injury Insurance Agency Queensland, Brisbane (AO7)
    NIISQ509929 Business Analyst, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Langdon, Michael Procurement Officer, Participant Operational Support Services, National Injury Insurance Agency Queensland, Brisbane (AO5)

    Date of publication – 20/10/2023

    Job Ad Reference Vacancy Date of employment Name of employee Previous position and classification (unless otherwise indicated)
    NIISQ510011 Principal Human Resources Advisor, People, Culture and Communication, Business and Advisory Services, Brisbane (AO7) Date of duty De La Cruz, Sonia Senior Human Resources Advisor, Human Resources Branch, Queensland Treasury, Brisbane (AO6)

  • Employment decisions have been made for the undermentioned vacancies. Appeals do not lie against these decisions.

    Date of publication – 29/11/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ595242  Senior Innovation and Research Officer, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO6)  Date of duty McCafferty, Jacob 

    Date of publication – 22/11/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ593368 Program Support Officer (ICT), Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO4) Date of duty Wellins, Nicholas

    Date of publication – 28/10/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ588431  Principal Human Resources Advisor, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO7)  Date of duty Law, Emma 

    Date of publication – 08/10/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ509929 Business Analyst, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Goble, Dacia

    Date of publication – 27/09/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ579145 Senior Quality and Performance Advisor, Participant Operational Support Services, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Ballard, Holly

    Date of publication – 23/09/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ575272 Service Support Officer, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO4) Date of duty Foley, Lisa
    NIISQ574111 Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Tudhope, Lisa

    Date of publication – 13/09/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ574111 Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Anderson, Betty
    NIISQ574111 Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Dancey, Maya
    NIISQ574111 Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Martin, Erin
    NIISQ574111 Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Bushell, Jocelyn
    NIISQ574111 Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Fleming, Kerryn
    NIISQ574111 Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Ncube, Sibusisiwe

    Date of publication – 05/09/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ574108 Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Kearney, Kym
    NIISQ574108 Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Pugh, Dennise
    NIISQ574108 Senior Support Planner, Participant Care, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Gammon, Amy

    Date of publication – 26/07/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ570424 Manager Business Services Enablement, People, Culture and Communication, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Clark, Peter

    Date of publication – 13/06/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ534527 Support Planner, Participant Care, NIISQ (Scheme), National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Tudhope, Lisa

    Date of publication – 17/05/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ550082 Manager People Strategy and Development, People Culture and Communication, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Jeffries, Mackayla

    Date of publication – 02/05/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ550983 Procurement Officer, Finance, Risk and Assurance, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Johnson, Joanne

    Date of publication – 22/03/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ538320 Senior Finance Officer, Finance, Risk and Assurance, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO6) Date of duty Naz, Sumaira
    NIISQ534527 Support Planner, Participant Care, NIISQ (Scheme), National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Kearney, Kym
    NIISQ534527 Support Planner, Participant Care, NIISQ (Scheme), National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty Valceska, Stephanie
    NIISQ536853 Manager Claims, Legal Services and Claims, NIISQ (Scheme), National Injury Insurance Agency Queensland (AO8) Date of duty Brennan, Dianne
    NIISQ543721 Principal Advisor Innovation and Research, Innovation and Delivery, National Injury Insurance Agency Queensland (AO7) Date of duty Chen, Kuan-Lun

    Date of publication – 23/02/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ535247 Principal Data Analyst, Analytics, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Dayaram, Sumesh

    Date of publication – 09/02/2024

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ526521 Principal Procurement & Risk Advisor, Finance, Risk & Assurance, Business and Advisory Services, National Injury Insurance Agency Queensland, Brisbane (AO7) Date of duty Njoroge, Rose

    Date of publication – 17/11/2023

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ515920 People Coordinator, People, Culture and Communication, National Injury Insurance Agency Queensland, Brisbane (AO5) Date of duty O’Brien, Clare
    NIISQ512853 Manager Research Partnerships NIISQ, Innovation and Delivery, National Injury Insurance Agency Queensland, Brisbane (AO8) Date of duty Hebson, Renee
    NIISQ509430 Director People, Culture and Communication, National Injury Insurance Agency Queensland, Brisbane (SO) Date of duty Rossiter, Jennifer

    Date of publication – 20/10/2023

    PART II – NON-APPEALABLE DECISIONS
    Job Ad Reference Vacancy Date of employment Name of employee
    NIISQ510008 Principal Safety and Wellness Advisor, People, Culture and Communication, Business and Advisory Services, Brisbane (AO7) Date of duty McDevitt, Margot
    NIISQ510007 Senior Communications Officer, People, Culture and Communication, Business and Advisory Services, Brisbane (AO6) Date of duty Wildermuth, Rebecca

Last updated: December 2024