NIISQ Agency

Our Leadership Team is committed to the delivery of our vision and strategic objectives, channeled through our Strategic Plan.

They provide a supportive and inclusive team environment and engage collaboratively with the wider Agency team to foster innovation, while maintaining our focus on providing participant-centred services.

  • Neil Singleton, CEO

    Neil Singleton was appointed as Chief Executive Officer of the NIISQ Agency in June 2021, and also holds the roles of Insurance Commissioner with the Motor Accident Insurance Commission and the Nominal Defendant. Neil has over 30 years of insurance experience across a broad range of management and executive positions. His responsibilities include providing strong strategic leadership to ensure viable, affordable and equitable compulsory third party insurance and lifetime care schemes in Queensland. Neil is inspired by participant-centred design and enabling and encouraging an innovative culture to help to continually improve service, performance and outcomes.

  • Gaenor Walker, General Manager Participant Care

    As General Manager of NIISQ, Gaenor Walker brings extensive experience from her time working in the NIISQ Agency, the insurance sector, non-government organisations and in private practice as an Occupational Therapist. With a passion for service design and transformation, Gaenor is proud to be leading the NIISQ team and brings experience from a range of industry-shaping projects including the design of funding schemes in the lead up to the implementation of the National Disability Insurance Scheme (NDIS) and the redesign of insurance sector services. Harnessing the great skills and expertise of the NIISQ team, Gaenor places emphasis on building a strong, dynamic and supportive culture where people succeed, and participants benefit from great outcomes.

  • Peter How, General Manager Innovation and Delivery

    Peter has comprehensive executive leadership experience in government and private enterprise across a range of industries, with a particular focus on innovation and incubation, organisational performance, agility and growth. He is also a qualified company director and board advisor. Peter’s energy, enthusiasm and ability are readily on show as leader of NIISQ Agency’s Innovation and Delivery team.

  • Kassandra Squire, Director Legal Services and Claims

    Kassandra Squire is a qualified solicitor with over twenty years’ experience in personal injury insurance. Kassandra possesses a willingness to step in and resolve issues on specific cases in a calm, professional manner while also building positive relationships and engagement with insurers and legal representatives to help prevent further issues arising. She leads the NIISQ Agency’s Legal Services and Claims team, providing expert counsel and advice regarding legislative interpretation, strategic management and guidance across a range of ever more complex issues.

  • Robert McLean, General Manager, Business and Advisory Services

    In his role, Robert leads a diverse range of corporate operational teams, encompassing finance, corporate governance, people and culture, procurement, business services and communications. A qualified accountant and member of Chartered Accountants Australia and New Zealand (CA ANZ), Robert brings over two decades of experience to his role. His career, which began in public practice, has spanned across the Queensland workers’ compensation and non-profit sectors, equipping him with an extensive understanding of the unique challenges these industry’s face every day. Robert is deeply passionate about fostering a proactive team environment that supports the business through the delivery of high-quality services.

Last updated: October 2024