For participants

Accessing the Scheme

Once you are accepted into NIISQ, we will assign a Support Planner who will be your main point of contact at the NIISQ Agency.

While you are in hospital, your Support Planner may:

• make contact with you or your treating team and discuss our services and the support the NIISQ Agency provides
• regularly contact you and your hospital team to monitor your progress
• work with you and your treatment providers to plan for your return home
• assess, approve and pay for injury-related services (e.g. equipment, home modifications, rehabilitation or attendant care) required when you return home
• help develop your support plan to assist you to live at home and participate in your community (e.g. rehabilitation, attendant care, equipment and home modifications).

Your Support Planner will then work with you to make sure you receive the treatment, care and support you require.

If your needs change over time, your Support Planner will work with you to determine any changes required.