Your feedback: NIISQ 2026 participant survey results

Thank you to the 270 participants – or their preferred contacts – who shared their experiences of NIISQ in our 2026 participant survey. Conducted independently by Taverner Research Group between 24 August and 18 September 2026, the survey achieved a 39% response rate. 

Respondents reported positive experiences across several areas: 83% were satisfied with NIISQ, 86% felt NIISQ currently played a valuable role in their lives and 88% felt NIISQ understood their accident-related needs. 

The survey helped us understand what is working well and what matters most to participants. Alongside the results, respondents shared feedback about the support they receive. 

Here’s what some participants and preferred contacts had to say: 

“We are very pleased with NIISQ, and I think they are very important for people like my brother… NIISQ really try to understand and provide suitable care for each individual, very good and pleased with that.” 

“Just that I’m very thankful and appreciative of being able to receive the support and for it to be provided in such a professional way” 

“Absolutely an awesome team and group and we would have been lost without them” 

Feedback also highlighted how important it is for Support Planners to communicate clearly, respond promptly and understand participants’ injuries. We’ll use these insights to guide ongoing improvements to the support we provide. 

Thank you to everyone who took part. Your feedback helps us recognise what is working well and where we can improve your experience of NIISQ.