The NIISQ Agency is committed to providing the community with access to the information it holds. As part of this commitment, we routinely release information through a publication scheme.

Our publication scheme makes the following classes of information available to the community:

• About us (who we are and what we do)

  The National Injury Insurance Agency, Queensland (NIISQ Agency) was also established on 1 July 2016 to assess eligibility and arrange payment of necessary and reasonable treatment, care and support for NIISQ participants, as well as managing and monitoring the provision of these services.

  As a Queensland Government Agency, we work closely with a range of service providers across the state to use an evidence-based research and treatment philosophy that ensures those in NIISQ have access to services that will provide them with the most benefit for their long-term health.

  Our Agency emphasises a collaborative and innovative working culture which provides staff with the opportunity to deliver high-quality services for participants and excellence across all our business functions.

  Further information about us can be found here.

• Our services (the services we offer)

  The NIISQ Agency offers the following core services:

  Eligibility assessment

  We assess the eligibility of anyone who sustains a serious personal injury in a motor vehicle accident or work related accident (on or after 1 July 2016) to determine whether they may be a participant in NIISQ.

  Eligible serious personal injuries include:

  • Permanent spinal cord injury
  • Traumatic brain injury
  • Multiple or high level limb amputation
  • Permanent injury to the brachial plexus
  • Severe burns
  • Permanent blindness caused by trauma

  Further information on our eligibility assessment process can be found here.

  Services under NIISQ

  We assess the treatment, care and support needs of participants in the NIISQ. Further information on the services we provide can be found here.

  Each participant’s situation, injury and support journey are different. This means that each participant’s treatment, care and support needs are also unique.

  The NIISQ Agency will work with you and your guardian to understand your accident-related needs and develop a Support Plan that outlines your individual goals and needs.

  You can read more about the support journey here.

  Eligible workers

  If you sustain a work-related serious personal injury on or after 1 July 2016, that was not due to a motor vehicle accident, you may be eligible to receive necessary and reasonable lifetime treatment, care and support under the Workers’ Compensation and Rehabilitation Act 2003.

  Read more about work-related accidents here.

  Management of the Levy

  Queenslanders pay for the NIISQ via a levy in conjunction with their CTP premium and registration.

  We manage the levy, including annually reviewing the amount required to be contributed to the fund for the next financial year.

  Further information on how we manage the levy and how it is calculated can be found here.

  Review of decisions

  We internally review decisions we have made regarding the eligibility of individuals for the NIISQ and the treatment, care or support needs of individuals. Further information on our internal review process can be found here.

• Our finances (what we spend and how we spend it)

  The NIISQ Agency is committed to being accountable and transparent about its financial management.

  Information about the actual income and expenditure of NIISQ Agency is published in our annual reports.

• Our priorities (what our priorities are and how we are doing)

  The NIISQ Agency’s Strategic Plan highlights our vision, objective and priorities.

  Our Strategic Plan outlines how we will meet our statutory responsibilities set out in the National Injury Insurance Scheme (Queensland) Act 2016 (Qld) and National Injury Insurance Scheme (Queensland) Regulation 2016 (Qld).

  The plan identifies our strategic objectives, key strategies identified to achieve those objectives and our core service performance indicators and performance measures.

• Our decisions (how we make decisions)

  The NIISQ Agency makes a range of decisions under the National Injury Insurance Scheme (Queensland) Act 2016 and National Injury Insurance Scheme (Queensland) Regulation 2016.

  We have developed guidelines to help participants and service providers understand how we make decisions. You can access the guidelines here.

  Our Performance Framework also provides information on the underlying principles we adhere to. You can review our Performance Framework here.

   

• Our policies (our policies and procedures)

  We have a range of policies that govern the way we work.

  • Administrative Release Policy
  • Privacy Policy

   

   

• Our lists (lists and registers)

  All information available in our publication scheme can be accessed free of charge.

  In most cases, we have made the information available on a web page or downloadable in pdf format. If you require the information in any other format, please contact us. You may be charged for a hardcopy of the information.

  If you are having trouble accessing any of the information on our publication scheme, please contact the RTI Officer on 1300 607 566 or RTI@niis.qld.gov.au.